A CRM that actually understands repair shops
Generic CRMs don't know what a repair ticket is. RepairKeeper tracks your customers alongside their devices, repair history, quotes, and invoices — in one purpose-built system.
14-day free trial on every plan. Card required, cancel before day 14.
Why repair shops need a purpose-built CRM
A Salesforce plan won't track which screen you fitted to which phone. RepairKeeper connects customers to devices, tickets, parts, and invoices — because that's how repair shops actually work.
Complete customer profiles
Name, email, phone, address, company, how they found you, and preferred contact method. Everything you need in one place.
Full repair history
See every ticket, quote, and invoice for a customer at a glance. Know their repair history before they walk through the door.
Smart duplicate detection
RepairKeeper automatically flags potential duplicate customers using name and phone matching — so your records stay clean.
One-click customer merge
When duplicates are found, merge them with field-by-field conflict resolution. No data lost, no manual cleanup.
Self-service tracking
Every customer gets a unique link to follow their repair in real time. Fewer phone calls for you, more transparency for them.
Automated notifications
Customers receive emails when their ticket is created and when statuses change — with per-customer opt-out preferences.
Give your customers a reason to come back
RepairKeeper's customer management isn't just a contact list — it's a complete relationship layer that connects every interaction, device, and transaction to the person who walked through your door.
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Device-linked history
Track named assets (e.g. 'Dan's work phone') across multiple repairs. See serial numbers, previous faults, and past costs.
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Balance tracking
See outstanding balances across all invoices for a customer. Know who owes what at a glance.
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Internal notes
Add private notes to any customer record — preferences, quirks, things to remember for next time.
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Source tracking
Record how each customer found you: walk-in, Google, referral, social media. Understand which channels bring business.
Capture leads before they go to a competitor
Embed a branded enquiry form on your website. Incoming repair requests land as leads in your dashboard — ready to convert into tickets with one click.
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Public enquiry form
Branded form that captures name, contact details, device type, and fault description. Embed it anywhere on your site.
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Spam protection built in
Honeypot and time-trap protection block bots without annoying CAPTCHAs for real customers.
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One-click conversion
Convert a lead directly into a repair ticket with all the details pre-filled. No re-typing.
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Unactioned leads badge
Dashboard shows how many new leads need attention — nothing slips through the cracks.
Works alongside everything else
Customer management is just one part of RepairKeeper. Here's what else connects to it.
Repair ticket management
Every customer links to their tickets — with multi-device support and intelligent auto-status.
Learn moreOnline repair booking
Let customers book repairs online. Bookings land as leads, ready to convert.
Learn moreQuoting & invoicing
Generate quotes, send invoices, and track payments — all tied to the customer record.
Learn moreCRM questions
What is a repair shop CRM?
A repair shop CRM is customer relationship management software designed specifically for repair businesses. It tracks customer details, repair history, communication preferences, and interactions — so you can provide better service and build repeat business.
How does RepairKeeper handle duplicate customers?
RepairKeeper automatically detects potential duplicate customers using name and phone number matching. When duplicates are found, you can merge them with one click using field-by-field conflict resolution — no data is lost.
Can customers track their own repairs?
Yes. Every ticket generates a unique tracking link that customers can use to see real-time repair progress, view device statuses, accept quotes, and pay invoices online — all without creating an account.
Is there a limit on how many customers I can store?
No. Every plan allows unlimited customer records. There are no per-customer charges.
Can I import existing customers?
Currently, customers are created as you add tickets. Bulk CSV import for customers is on the roadmap.
Stop losing track of your customers
RepairKeeper gives you a complete picture of every customer — their devices, repairs, quotes, invoices, and communication — in one place. Start your 14-day free trial today.
Card required — cancel any time before day 14 and you won't be charged. See pricing.