A repair knowledge base that grows with your team
Build a searchable database of devices, parts, faults, and repair guides — with relationships that connect them all. Share knowledge globally or keep it private to your shop.
14-day free trial. Wiki features on Standard plan and above.
Every device, part, and fault in one place
Stop relying on tribal knowledge and scattered notes. RepairKeeper's wiki gives your whole team a single source of truth — searchable, structured, and always up to date.
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Instant search
Find any device, part, fault, or repair guide in seconds. Search across your entire knowledge base from one search bar.
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Relationship linking
Connect parts to devices, faults to devices, and guides to faults. When a technician looks up a device, they see every related part, known fault, and repair guide.
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Detailed entries
Each wiki entry holds structured data — model numbers, specifications, common issues, compatible parts, and step-by-step repair procedures.
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Bulk CSV import
Upload your device catalogue via CSV. Import hundreds of devices in seconds instead of entering them one by one.
Share knowledge across every repair shop
RepairKeeper's global wiki means you don't have to start from scratch. Contribute your repair guides to the shared database and benefit from the knowledge of every other shop on the platform — or keep your entries private.
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Community knowledge
Contribute devices, faults, and guides to a shared database visible to all RepairKeeper shops. The more shops contribute, the more valuable the wiki becomes.
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Private entries
Not everything needs to be shared. Keep sensitive procedures, custom workflows, or proprietary techniques private to your organisation.
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Team-wide access
Every technician on your team can search and reference the wiki. New hires get up to speed faster with documented procedures and known faults.
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Growing database
The global wiki grows with the RepairKeeper community. Benefit from repair knowledge contributed by shops working on the same devices you service.
Shared globally — visible to all shops
3 linked faults · 2 video resources
Private — your organisation only
Internal procedure · 1 video resource
Shared globally — community contributed
1 linked fault · supplier link attached
Attach resources to any wiki entry
Link videos, supplier pages, forum threads, documentation, and repair guides directly to devices, parts, and faults. Your technicians always have the right reference material at their fingertips.
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Videos & tutorials
Attach YouTube links, internal training videos, and step-by-step visual guides to any device, part, or fault entry.
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Supplier pages
Link directly to supplier product pages for fast part sourcing. Know exactly where to order from without searching every time.
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Documentation & forums
Attach manufacturer documentation, community forum threads, and technical specifications. Keep everything in context.
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Repair guides
Write detailed step-by-step guides and link them to specific faults. When a technician encounters a known fault, the solution is already documented.
Screen replacement walkthrough
YouTube · 12:34
OEM OLED screen — MobileParts UK
Supplier page · £42.99
Apple technical service guide
Documentation · PDF
GSM Forum — battery drain fix
Forum thread · 47 replies
Everything your repair wiki needs
A structured knowledge base designed for how repair shops actually work.
Device catalogue
Build a complete catalogue of every device you repair — models, specifications, compatible parts, and known faults.
Parts database
Track every part you use with compatibility data. Know which parts fit which devices without guessing.
Fault library
Document common faults with descriptions, affected devices, and linked repair guides. Diagnose faster with a structured fault database.
Step-by-step guides
Write detailed repair procedures with ordered steps. Link guides to specific faults so technicians find solutions instantly.
CSV device import
Upload your entire device catalogue via CSV. Import hundreds of entries in seconds — no manual data entry.
Categorisation
Organise entries by type — devices, parts, faults, and guides. Filter and browse by category to find what you need.
Global or private
Choose per entry: share with the RepairKeeper community or keep it private to your shop. Full control over visibility.
Always growing
The wiki grows with your team and the community. Every repair you document makes the next one faster.
The wiki connects to your whole workflow
Repair knowledge works alongside ticketing, inventory, and your team.
Repair ticket software
Tickets reference wiki devices and parts. Technicians see known faults and repair guides right from the ticket.
Learn moreInventory & stock
Wiki parts link directly to your inventory. Know what's in stock when looking up a device or fault.
Learn moreTeam management
Control who can edit the wiki with granular permissions. New team members get up to speed with documented knowledge.
Learn moreRepair wiki questions
What is a repair wiki?
A repair wiki is a searchable knowledge base of devices, parts, faults, and repair guides. RepairKeeper's wiki lets you build relationships between these — which parts fit which devices, which faults affect which devices, and which guides solve which faults — so your team can find answers fast.
Can I share repair knowledge with other shops?
Yes. RepairKeeper includes a global sharing option. You can contribute your repair guides, device entries, and fault descriptions to a shared database visible to all RepairKeeper shops. You can also keep entries private to your organisation if you prefer.
Can I import devices in bulk?
Yes. RepairKeeper supports bulk CSV import for devices. Upload a spreadsheet of your device catalogue and have them added to the wiki in seconds — no manual data entry required.
Which plan includes the repair wiki?
The repair wiki and knowledge base is available on the Standard plan (£30/month) and above. The Standard plan also includes up to 5 team members, inventory management, asset tracking, label printing, and team management with RBAC.
What types of resources can I attach to wiki entries?
You can attach links to videos, supplier pages, repair guides, forums, and documentation. Resources are linked to specific devices, parts, or faults so your team always has relevant reference material at their fingertips.
Stop losing repair knowledge when staff leave
RepairKeeper's wiki captures your team's expertise in a searchable database — devices, parts, faults, and guides all connected. Share with the community or keep it private. Start your 14-day free trial today.
Card required — cancel any time before day 14 and you won't be charged. See pricing.